Local knowledge and reliable transport
Your driver knows the destinations and local practical details, transports your client safely, waits while they explore and collects them at the agreed places and times.
Trade partners · Melbourne ground operations
You sold the itinerary.We run the Melbourne days.
Serene Charters is a Melbourne private transport service with local destination knowledge that travel agencies can use to run their Victoria days. Airport pickups, hotel pickups, the Great Ocean Road, the Dandenongs — driven against the itinerary you have already given your client, with prayer and halal-dining stops planned into the route rather than around it.
- 5.0-rated on Google
- Melbourne & regional Victoria
- We charge you no booking fee or commission
For travel agencies and tour operators
A Melbourne partner who understands the brief
Plenty of Melbourne companies can drive your clients to the Twelve Apostles. Fewer will share what they know about the places along the way, plan the day around Dhuhr and Asr, route lunch past a halal kitchen your client picked, and fit three child seats without it becoming a conversation on the morning.
Your client sets the pace
No group to keep up with. Within the reserved time and agreed route your client sets the pace at each stop, and extra stops or longer travel can affect timing and the final total, so they ask and we confirm what fits before travel.
Prayer and dining built into the route
Prayer stops planned into the driving schedule rather than squeezed around it, and halal dining stops your client chooses.
One rate for the vehicle, quoted per day
Quoted for the group based on route, reserved time and vehicle fit. Passenger count, luggage and child restraints can change the required vehicle and total. Written quote before commitment, with inclusions and exclusions named.
Family logistics handled
Child and booster seats charged per seat and shown in the quote, luggage and seating fit confirmed against the actual vehicle before you confirm to your client. Extended families are the norm here, not an exception.
One contact, in English, in your time zone
You deal with Awale directly on WhatsApp, not a booking desk. Melbourne is two to four hours ahead of Kuala Lumpur, Jakarta and Singapore, so a message sent at the end of your day is answered before the start of your next.
Capacity you can commit to
Your client's day is covered
You need to know the day will run. Every day is covered by an accredited driver, and you are told at quote stage whether the day can be covered, not on the morning.
- Every day is covered by an accredited driver, confirmed before the booking is agreed.
- The same driver stays with your group for the whole day, and for consecutive days wherever the schedule allows.
- Vehicle size is matched to the confirmed party, seating and luggage before the booking is agreed.
- If a day cannot be covered, you are told at quote stage rather than on the morning.
How it works
From your itinerary to your client's day
No forms and no portal. Send what you already have and you get a straight answer on what works, then one written quote for the whole itinerary.
- 1
Send what you already have
The dates, the destinations or the itinerary as you gave it to your client, how many are travelling with children's ages, the pickup address, and any prayer or dining needs. A forwarded PDF or a WhatsApp message is fine — there is no form to fill in.
- 2
We check it against real driving times
You get told which days work exactly as written, which need the timings moved, and why. If something on the itinerary is not physically possible in the hours allowed, you hear it now rather than from your client afterwards.
- 3
One written quote for the whole itinerary
The vehicle, the driver, the days, what is included and what is not. Quoted for the confirmed party, vehicle fit, route and reserved time. Party changes can change the vehicle and total. We charge you no booking fee or commission.
- 4
You confirm, we hold the dates
The vehicle and driver are reserved against your dates. A small deposit of A$100 for each day booked holds your dates once you accept the written quote. It comes off the total and is fully refundable up to forty-eight hours before pickup. The rest is paid on the day, by card (secure link), bank transfer or cash. Bookings made within forty-eight hours of the trip simply pay on the day. Before the day we set up a WhatsApp group with you, your driver and us, with the driver's name and mobile. You keep the client relationship — we never contact them except to run the day you have booked.
- 5
On the day
Your client is collected at the agreed place and time, driven to every stop on the itinerary, helped with local practical details, and collected after exploring at the agreed times. You are told the same evening if anything changed.
For hotel concierges and front desks
Send a guest to us in one step
When a guest asks about a private day out or a seat on the Saturday Great Ocean Road tour, point them to the right page, or message us for them. Private trips are quoted in writing before anything is booked.
Private day trips
Every private tour shows its starting price and has its own enquiry form. The guest sends the date, the hotel and how many are travelling, and gets a written quote.
Private toursSaturday Great Ocean Road seats
A guest who would rather share the day can book a seat online: the Saturdays on sale and the seat price are on the tour page. The tour runs with at least 6 guests. If a Saturday has fewer, the guest is told at least 72 hours before departure and chooses a full refund or another Saturday.
Saturday datesA referral link for your desk
Ask us for a link with your hotel's name in it to give to guests, so enquiries that arrive through it can be matched to your desk. It carries the hotel's name only, never a guest's details.
Ask for a referral linkBefore you send an itinerary
What agencies usually ask first
Do you work with overseas travel agencies?
Yes, and it is the reason this page exists. If you sell Melbourne or Victoria itineraries and need the ground days run — airport pickups, transfers, day trips — send the itinerary and we quote the vehicle and driver against it in writing.
Is there a guide, or only a driver?
Your private vehicle and driver come with local destination knowledge and practical advice. Your driver transports your group safely, waits while you explore and collects you at agreed places and times, within the agreed route and reserved window. The standard service does not include a tour guide or conducted guided visits. A separate guide can be arranged at extra cost, subject to availability and a written quote before booking.
Can you follow an itinerary we have already sold?
That is the normal case. Send it as you gave it to your client. We say plainly which days fit as written, which need the timings adjusted, and why — before anything is agreed, not on the day.
What happens if the client wants to change something on the day?
Within the booked day, we accommodate what fits. An extra stop or longer at one place can affect timing and the final total, so we confirm what fits before travel rather than on the day. Anything that pushes past the agreed finish needs a written extra-time amount and a free driver, and you are told before it happens rather than invoiced afterwards.
How is trade pricing different?
The quote covers the vehicle and driver for the agreed route and reserved time. Passenger count, luggage and child restraints affect vehicle fit and may change the total. Multi-day and repeat-departure arrangements are quoted as a whole rather than day by day.
Do you take commission or charge a booking fee?
We charge you no booking fee or commission. The written quote is the total for the vehicle and driver, and what you charge your own client is entirely your business.
Send the itinerary, get it back in writing
Dates, destinations, travellers and any prayer or dining requirements. You get back which days fit as written, which need adjusting, and the total for the vehicle — before you commit anything to your client.