Can I book a one-way transfer or a scheduled return without hourly hire?
Yes. Send the pickup and destination, date, passenger count and pickup time for each leg. A one-way transfer or scheduled return is quoted for the agreed journeys; the driver is not reserved to wait throughout your event. If you need the vehicle and driver to stay between stops, request hourly hire instead. The written quote confirms the service, vehicle, times and total before booking.
Who manages my booking and who will drive?
Serene Charters is your booking contact and coordinates the trip with the assigned driver, who may be the owner or another driver arranged by Serene. Your written confirmation identifies the agreed vehicle, passenger capacity and luggage fit. Your driver's name and mobile are shared before travel. If the agreed vehicle needs to change, we discuss the alternative with you and obtain your agreement before the change. The agreed make and model are part of that confirmation.
Can I hire a Mercedes-Benz V-Class without a driver?
No. This is not self-drive car rental: every booking, in the Mercedes-Benz V-Class, comes with a professional driver, a chauffeur who drives you and your group for the time in your quote. If you need a vehicle to drive yourself, a rental company is the right choice.
How many passengers fit?
Up to 7 passengers plus the driver, in the V-Class. Count everyone travelling, children included, when you ask for a quote. Larger groups are quoted separately, with the vehicle and passenger capacity excluding the driver confirmed before booking. A wheelchair-accessible van is arranged separately; we confirm the occupied wheelchair, passenger and luggage fit for the actual vehicle.
How much luggage fits?
It depends on how many seats are in use: with every seat taken, the room for bags is limited. Tell us the number and size of bags, and anything bulky such as prams, golf bags or large cases, and the written quote confirms the fit. If the bags will not fit, we say so before you book.
What does Mercedes-Benz V-Class hire cost?
Chauffeur hire is A$95–130 an hour, with a three-hour minimum. Airport transfers receive one all-inclusive written quote based on the route, vehicle, passengers, luggage, child seats and pickup needs. All prices are in Australian dollars and include GST. Parking and road tolls on the agreed route are included, and the written quote states the total before you book.
What is the difference between the Mercedes-Benz V-Class and the wheelchair-accessible van?
The V-Class carries up to 7 passengers plus the driver. Larger groups are quoted separately, with the vehicle and passenger capacity excluding the driver confirmed before booking. A wheelchair-accessible van is arranged separately; we confirm the occupied wheelchair, passenger and luggage fit for the actual vehicle. Each vehicle comes with a professional driver. The written quote confirms the actual vehicle, passenger capacity excluding the driver, and luggage fit. Wheelchair bookings also require the occupied wheelchair dimensions and fit to be confirmed.
Can you provide child seats?
Yes. Child seats are A$15 per seat, booked ahead, capped at A$30 per booking and included in the agreed total before confirmation. Send each child's age, height and weight. The seats are confirmed in the written quote before you book.
What if our group is too big for one vehicle?
Larger groups are quoted separately, with the vehicle and passenger capacity excluding the driver confirmed before booking. A wheelchair-accessible van is arranged separately; we confirm the occupied wheelchair, passenger and luggage fit for the actual vehicle. Send the number of passengers and the bags with your enquiry, and the quote sets out how the group travels.