1.Information We Collect
- When you book a tour or make an inquiry, we collect your name, email address, phone number, and any preferences you share with us.
- We may also collect information about your accommodation address for pickup purposes, group size, and any special requirements you mention.
- Our website may use cookies to improve your browsing experience and understand how visitors interact with our site.
2.How We Use Your Information
- To process and confirm your tour bookings
- To communicate with you about your inquiry or reservation
- To provide you with the services you requested
- To send you relevant information about our tours (only if you opt in)
- To improve our services based on feedback and preferences
3.Information Sharing
- We do not sell, trade, or rent your personal information to third parties.
- We may share necessary details with our driver guides to ensure smooth tour operations.
- We may share information with payment processors to complete transactions securely.
- We may disclose information if required by law or to protect our legal rights.
4.Data Security
- We implement appropriate security measures to protect your personal information.
- All payment transactions are processed through secure, encrypted channels.
- We limit access to your personal information to employees who need it to provide our services.
5.Your Rights
- You have the right to access the personal information we hold about you.
- You can request correction of any inaccurate information.
- You can request deletion of your personal information, subject to legal requirements.
- You can opt out of marketing communications at any time.
6.Contact Us
- If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Email: privacy@serenecharters.com.au
- Phone: +61 400 000 000